Lloyds Group to Compensate 450,000 Customers After App Glitch

Lloyds Banking Group to compensate 450,000 customers after app glitch exposed data. Find out how the glitch affected Lloyds, Halifax and Bank of Scotland users and what the group is doing next.

Lloyds Banking Group has begun paying out compensation to thousands of people after a significant technical failure exposed private financial information. The incident, which took place on 12 March, affected nearly 450,000 customers across the group’s three main brands: Lloyds, Halifax, and the Bank of Scotland.

What Happened During the Glitch?

Lloyds blamed the chaos on a software defect introduced during a routine overnight update to the bank’s mobile apps. As per media reports, due to this error, the privacy barriers between different accounts failed for several hours. As a result, 447,936 customers either had their own data shared or were able to see transactions belonging to strangers.

Furthermore, over 114,000 users ...