From data to delivery: Modernizing customer communications for SAP solutions

OpenText™ Document Presentment for SAP® Solutions introduces new capabilities that help organizations modernize business‑critical communications while maintaining accuracy, compliance, and governance.

As SAP environments move to the cloud, organizations are under increasing pressure to deliver accurate, compliant, and personalized communications at scale, across channels, and with speed. OpenText Document Presentment for SAP Solutions helps enterprises transform SAP data into structured customer communications while maintaining governance, auditability, and control. 

What’s new in OpenText™ Document Presentment for SAP® Solutions (CE 26.2)

With the 26.2 release, OpenText introduces innovations that strengthen AI‑authored content, streamline SAP maintenance work order communications, and improve document validation directly within SAP environments.

Governed AI content with Retrieval‑Augmented Generation (RAG)

Document Presentment for SAP now enables governed Retrieval‑Augmented Generation (RAG) to enrich AI‑generated content used in interactive document creation.

Instead of relying on generic or unverified AI outputs, RAG combines real ...