Zendesk appoints Bikram Mazumdar as Asia VP for growth

Zendesk has appointed Bikram Mazumdar as vice president for Asia as the company looks to accelerate its growth and strengthen go-to-market execution across key markets, including India, Southeast Asia, North Asia, and Korea.

Based in Singapore, Mazumdar will lead regional strategy and expansion efforts, reporting to Mitch Young, senior vice president, APAC. His appointment comes at a time when enterprises across Asia Pacific are rapidly scaling AI adoption, particularly in customer and employee experience platforms.

Mazumdar brings extensive experience across enterprise technology, with prior leadership roles at Yellow.ai, Sprinklr, Oracle, and IBM. His background spans customer experience (CX), employee experience (EX), and AI-led platforms, with a track record of building high-growth businesses across APAC and EMEA.

The appointment reflects Zendesk’s focus on a region that is both diverse and rapidly evolving, with rising expectations around digital service delivery. According to the company’s CX ...