Axis Bank introduces Aadhaar face authentication for mobile number updates

Axis Bank has rolled out a new digital feature enabling customers to update their registered mobile numbers using the Unique Identification Authority of India’s Aadhaar Face Authentication, marking a first-of-its-kind DIY (do-it-yourself) journey among leading Indian banks.

The move reflects the bank’s broader push towards secure, self-service digital banking experiences, allowing customers to complete a critical account update process anytime and anywhere without visiting a branch.

The solution is built as a simple three-step journey within the mobile banking app. Customers begin by entering their new mobile number, followed by identity verification through Aadhaar face authentication, where a live facial image is matched with the Aadhaar database. The process is completed by validating a one-time password (OTP) sent to the updated number.

By leveraging biometric authentication from the Unique Identification Authority of India, the bank aims to enhance both security and convenience, addressing a key ...