Zoom unveils AI Companion 3.0, betting on agentic AI to drive enterprise growth

Zoom has announced AI Companion 3.0 at its annual Zoomtopia conference, marking what the company describes as its transition to "truly agentic AI" - though whether this latest evolution can reignite growth for the collaboration platform remains an open question. The vendor's aggressive push into Artificial Intelligence (AI) comes as it continues to face sluggish revenue growth and intense competition from Microsoft Teams in the enterprise market.

At the core of the announcements is AI Companion 3.0, which Zoom claims moves beyond basic assistance to become an intelligent agent capable of taking autonomous action on behalf of users. According to Smita Hashim, chief product officer at Zoom, the new iteration is built on four core capabilities: memory (knowing user preferences and interests), reasoning (analyzing complex situations), task actions (understanding which tools and skills to deploy), and orchestration (managing multiple agents to achieve objectives). Hashim explains during the pre-briefing ...