ZohoDay 2026 - SaaS may not be dead, but the customer value question is burning hot. Why Zoho's leadership sees the market differently

AI fatigue has given way to "SaaS is dead because of AI" fatigue. Deep breaths all around - I believe the markets are overestimating agentic AI's ability to build deterministic/auditable software at enterprise scale.

But: the markets aren't wrong about this: SaaS vendors need to do a better job of justifying their value.

Let's face it: some SaaS vendors deliver on that price/value scale, and many others don't. And yes, agentic AI, properly harnessed, does have a notable impact on software delivery.

But as we saw clearly at ZohoDay, 2026, established vendors can apply those same AI development tools - perhaps more effectively, given the domain expertise they can bake in, on top of deterministic workflows customers already rely on.

At this potent juncture, Zoho is one of the best software vendors you could talk to. Why? They are always knee deep in technical experiments, which ...