Zendesk appoints Craig Flower as Chief Operating Officer

Zendesk has announced the appointment of Craig Flower as Chief Operating Officer (COO), as the company accelerates its transition toward becoming an AI-first organisation and strengthens cross-functional execution to better serve customers.

In his new role, Flower will be responsible for driving operational alignment across the business, improving customer engagement and service delivery, and accelerating the adoption of AI across Zendesk’s products and internal operations. The appointment reflects Zendesk’s focus on scaling AI-led service innovation while maintaining execution discipline across teams.

Flower previously served as Chief Information Officer at Zendesk, where he led initiatives to modernise internal systems, deploy AI and machine learning capabilities, and improve collaboration across the organisation through enhanced digital tools and insights.

Advancing AI-first operations and execution

Commenting on the appointment, Tom Eggemeier, Chief Executive Officer of Zendesk, said the move reinforces the company’s commitment to operational speed and customer-centric ...