Your Verizon customer service experience is about to feel very different due to an AI overhaul

Dealing with customer support at any company often feels like an exercise in frustration and futility. You often have to contact the company multiple times or talk to a host of different representatives to get the problem fixed. Now Verizon is looking to improve the support experience by using both people and AI.

Also: Verizon will give you an iPhone 16 Plus (or 4) with no trade-in - here's how

On Tuesday, the carrier revealed several changes to its support process, all designed with one goal in mind. Customers only need to contact Verizon support once, and the company will make sure the problem is resolved from there.

1. AI assistant

An AI assistant will handle most common, simple support calls. If you just want to renew your service, activate a PIN, or troubleshoot a device, you can turn to the AI 24/7 instead of ...