"Yes, we made a mistake" – I asked NordVPN everything you've always wanted to, and their answers may surprise you

There's no need to be a privacy nerd or VPN guru to have heard about NordVPN. After officially entering the market back in 2012, the provider is arguably the most famous VPN name out there.

Test after test, TechRadar's reviewers remain confident that this popularity isn't just good marketing. Our experts currently rank NordVPN as the best VPN on the market for most people, in fact, thanks to strong privacy, security, and performance.

Yet, there's a considerable part of the web that really doesn't like NordVPN – and it's pretty vocal. So, when I had the chance to sit down with the team, I put some of the most recurring complaints directly to the people behind the product. Here's what they replied.