Why Resiliency Matters in Supply Chain

We have all learned a thing or two in the past five years since the COVID-19 pandemic hit—and since that time things continue to change fast and furious in the supply chain. We have rising costs, global shocks, fragmented logistics, climate risks, and increasing customer demands. The numbers always tell an interesting story.

We see 91% of customers demand seamless end-to-end service and yet 75% of logistics leaders admit they have lagged on digital transformation and innovation. There is a disconnect here.

The reality is supply chains can no longer operate the way they did 20 years ago. If the last five years taught us anything, it painfully revealed just-in-time delivery sounds great on paper, until there is a global pandemic, or a wildfire, or a geopolitical conflict, or another unpredictable occurrence that sends the supply chain into a tailspin.

To illustrate this point, a 2024 MIT report, In ...