Why LLMs can't bring AI to the enterprise like Salesforce can! Tough talking from Chief Revenue Officer Miguel Milano

An excited reaction perhaps from the Chief Revenue Officer at Salesforce, but as Miguel Milano recalls his reaction to the fact that nine months ago three Agentforce customers wanted to “re-fill the tank”, how much more excited must he have been at the end of the latest quarter when more than 50% of the new bookings came from customers “re-filling the tank”

That’s 362 customers, according to Milano at last week’s Barclays 23rd Annual Global Technology Conference. Now, for context, that’s 362 out of 18,000 Agentforce users, some 9,500 of which are actually paying for the tech at this point rather than trialling it. But in the view of Milano, who first joined Salesforce back in 2011, there’s never been a product launch and expansion like this in his time at the company.

Everybody is talking about agents. Everybody is talking about agentic. There ...