Why Intuit's CEO wants a "ground-breaking" approach to agentic AI, one that focuses on getting work done more than the tech

That’s a re-assuringly down-to-earth assessment of buyer attitudes towards agentic tech at a time when AI-fetishism remains unhelpfully potent among enterprise vendors. It comes from Sasan Goodarzi, CEO of Intuit, which, as previously noted, is looking to a combination of AI and HI - that’s Human Intelligence - to act as an enabler for customer growth:

When technology runs out of capacity, which it always will, that's where our human intelligence comes into play.

Customers need more simplicity, Goodarzi suggests:

When you look at smaller businesses, they could have between three to 10 apps. When you look at larger businesses, they can have between 25 to 30 apps. And there's a real issue with that now more than ever, where customers are spending more time trying to figure out what's going on in their business across all of these apps. They're actually spending more money than ...