Why ABN AMRO should be recognized as an AI leader, according to CEO Marguerite Bérard as she axes nearly a quarter of the bank's headcount

Dutch banking giant ABN AMRO grabbed the mainstream media headlines this week with plans to cut 5,200 full-time jobs by 2028, with a suggestion that a large part of this is being made possible because AI can step in and replace the roles being lost.

It’s not the first Dutch bank to make similar noises - a recent forecast from ING suggested it will be doing the same, albeit on a smaller scale - but what is ABN’s AI thinking in reality? According to CEO Marguerite Bérard :

When it comes to technology in banking, we are embracing AI to improve client services and reduce costs. A future where our clients' AI agents interact with the bank's AI agents is years rather than decades away. These are all exciting opportunities for ABN AMRO.

She stakes a claim that ABN AMRO is a top three player in Europe when it ...