Where AI Is Actually Delivering Enterprise Value

Bill.com's Steve Januario on Bots, Governance and Data Readiness as Differentiators Rahul Neel Mani (@rneelmani) • March 27, 2026

Bill.com CIO Steve Januario sees real enterprise artificial intelligence value emerging not from hype, but from disciplined deployment and measurable outcomes.

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Januario said the strongest returns come from customer-facing and internal AI bots that streamline knowledge management and automate actions, significantly improving efficiency. At the same time, he cautions that rapid adoption without proper guardrails introduces operational and security risks, making governance, training and data hygiene critical to scaling AI responsibly across the enterprise.

"We've seen the most measurable value from when we introduced AI to help our customers with bots and answering questions such as knowledge management and doing some actions," Januario said.

In this video interview with Information Security Media Group at RSAC ...