When healthcare admin slows down, patients wait. UiPath's agentic AI is designed to change that

Prior authorization determines when treatment can begin. Claim denials influence which care pathways – the sequence of treatments and approvals a patient moves through – are financially sustainable. Documentation requirements affect how clinicians spend their time. Revenue cycle management (RCM) is not separate from care delivery; it is part of the infrastructure that governs it.

That framing matters when evaluating UiPath's new suite of agentic AI solutions for healthcare, announced at the ViVE 2026 conference. The offerings target medical records summarization, claim denial prevention and resolution, and prior authorization – three workflows where administrative friction has a direct line to patient experience. To understand the approach, I spoke with Jason Bui, Head of Healthcare Industry Practice; Betty Kim, Director of Product Management for Healthcare; and Rohit Bachal, Director of Healthcare Strategic Partnerships.

Where the pressure is showing up

The pain still lies in the administrative burden that exists today in the payer ...