When agents meet contact centers - two Salesforce Agentforce early adopters communicate the benefits they're seeing

the only contact center solution that unifies voice, digital channels, CRM data, and AI agents natively in a single system, enabling customer self-service at scale, seamless AI-to-human handoffs, and real-time visibility across every interaction.

Compass is a remote-first organization, so we connect with our clients, and have for a long time now, primarily through several channels that haven't changed over time.] - email, text messaging, phone calls, online meetings. We innovate all those with our Salesforce platform using discrete tools. So, we have an SMS app that connects to Salesforce, and all the data lives inside that app. Inside the Salesforce, we have phone calls that are sinking into Salesforce.

But each of these apps have their own unique data models, and so, as an administrator, my team is spending a lot of time making sure that all of those integrations work correctly. And then it's also a training ...