We leverage local talent to deliver TransUnion’s core capabilities and support global operations: Balaji Narasimhan, TransUnion GCC India

In a brief interaction with Express Computer, Balaji Narasimhan, Head of Operations, Global Capability Centre (GCC) India, TransUnion, sheds light on what makes India a magnet for global GCCs, and how TransUnion is leading from the front in talent development, regulatory compliance, and technological innovation. He discusses how the India centre acts as a microcosm of the global enterprise, playing a strategic role across technology, operations, and product functions. From building strong career paths and fostering a culture of employee-driven innovation, to driving AI and hybrid cloud adoption, Narasimhan offers insights into TransUnion GCC India’s transformation journey, and how people remain at its heart.

From an industry perspective, over 1,500 GCCs have been established in India, employing more than 1.5 million people. What do you believe are the core factors driving this significant growth and attraction of GCCs to India?

The core reason is ...