Users report chaos as Legal Aid Agency stumbles back online after cyberattack

Exclusive Seven months after a landmark cyberattack, the UK's Legal Aid Agency (LAA) says it's returning to pre-breach operations, although law firms are still wrestling with buggy and more laborious systems.

According to sources speaking to The Register, the LAA's Client and Cost Management System (CCMS) - used by lawyers to claim payments from the government for civil legal aid work - has been "a nightmare to use" since coming back online.

The system was reinstated on December 1, at which point the LAA claimed it was starting to return to pre-cyberattack service levels. However, those tasked with using its tech face frustration as they are booted out of sessions at random.

Legal eagles and their administrative assistants now access CCMS using an AWS Secure Browser – a new process implemented in the wake of the cyberattack. But the LAA warned that during the first week of operation, there would ...