UK SAP users say they're baffled by Business Suite reboot licensing maze

UK SAP users say licensing and pricing complexity is muddying the picture for Business Suite, the vendor's new model for cloud applications.

Confusion over Business Suite's reboot for the cloud is also creating difficulties in preparing business cases necessary to migrate from legacy systems, said Conor Riordan, chair of the UK and Ireland SAP User Group (UKISUG).

In a survey of members, UKISUG found only 27 percent were familiar with the reimagined SAP Business Suite, introduced in February with the promise of a "truly modular, composable" set of business applications, including ERP, HR, CRM, supply chain, and expense management. SAP said the applications in the suite would share the same data model and user experience after years of integrating disparate software, some from acquisitions.

At the same time, UK SAP users were asked to identify aspects of Business Suite they felt uninformed about, or that they needed more ...