Transforming Telecom Network Automation With AI Agents

T-Mobile's Mathew George on the Shift From Human-Driven to Agent-Driven Operations Matthew Perry • November 27, 2025

Artificial intelligence agents now autonomously manage the telecom industry's network operations, marking a fundamental shift from traditional automation that required humans to initiate tasks, monitor execution and evaluate results. The transformation addresses a critical industry challenge: balancing network performance with operational costs, said Mathew George, vice president of software and AI technology enablement at T-Mobile.

One of the major cost drivers for the telecom industry is the power required to broadcast spectrum. In urban cores, network infrastructure and spectrum face heavy utilization during peak hours due to population density, but demand drops significantly when fewer people are present.

"We have an opportunity to think about, do we need to be broadcasting all of that spectrum and all of that power at those times of the day? AI allows us to understand those ...