ThoughtSpot CEO - ‘most AI agents are confident idiots’

Less than two months after ThoughtSpot launched its ‘team of agents’ for the entire analytics workflow, diginomica got the chance to sit down with CEO Ketan Karkhanis to get a clearer understanding of how he sees agents and ‘intelligence’ for business need play out with buyers that have been grappling with dashboards and data lakes for decades. And his view of how the industry has force-fed users supposedly useful data to date will likely ring true for many enterprise workers:

You've heard about self-service BI. It's such an inhuman thing to do. Who gets up in the morning and says, "I want to build a dashboard today"? I mean, it's crazy.

We forget that the people that work have to have an experience that is aligned with how they work - which is accessible, which is normal, which is natural.

Before we dive into Karkhanis’ approach, it’s ...