The Year in Review - the year in Omni-channel Retail

Another turbulent 12 months in the retail game as the ongoing pressures on the high street and the mall combined with a fervor for investment in AI as the silver bullet to rescue the sector from its ongoing malaise. It’s early days, of course, but 2025 put down some interesting markers for the future.

Some of the highlights and the companies at the center of them included the following.

Marks & Spencer

In an instant media world, people think that you turn your systems off and then you turn them back on again, so what's the issue about? But in reality, things just aren't quite like that.

Why? There’s no question of what was highest profile retail tech story of the year - the massive cyber-attack just before Easter that crippled UK retail institution Marks & Spencer. It’s taken pretty much the rest of the year ...