The Year in Review - the year in Frictionless Enterprise

Will AI be the catalyst that finally strips away all the friction that holds back enterprise processes and information access? We've heard a lot of promises in the past year, but the foundations of Frictionless Enterprise are still being laid down — it's a big, long-term project, after all. But there are some glimmers of light at the end of the tunnel. Maybe 2026 will bring more progress at last.

This isn’t just a new category of software; it’s the dismantling of enterprise software as we know it.

Why? This 2024 prediction from partners at a VC firm didn't come true in 2025 in the way the authors meant, nor the assertion by some that 'SaaS is dead'. But the advent of LLMs and generative AI has started a big shake-up of enterprise software, with for example Atlassian, Oracle NetSuite and Workday all converging on what ...