The Startup Teaching AI to Hear Your Feelings, Not Just Your Words

New AI startup ReadingMinds has found a way to upgrade sentiment analysis to distinguish what a customer says from how they say it.

AI is finally learning to listen instead of just hear. A new speech-to-speech sentiment analysis startup aims to be the one to bring true emotional intelligence to the masses.

First-generation text-to-speech systems are giving way to second-generation, speech-to-speech AI designed to capture not just what people say, but how they say it. Established players like Qualtrix, Listen Labs, and Outset focus on enterprise clients with deep pockets.

But ReadingMinds.ai, a new voice-native sentiment analysis platform, is coming out of stealth with a different mission: deliver richer, real-time sentiment analysis to the SMB and midmarket crowd. It aims to capture not just words but how a customer says them — the tone, the pacing, and the pitch that reveal ...