The role of observability in accelerating problem resolution

Across the IT and networking landscape of modern enterprises with dynamic infrastructures and distributed applications, just knowing how a system is running is not sufficient. Organizations need to understand why the systems are behaving in a certain way, what is causing performance degradation, and how issues can be prevented before they impact users. These requirements are contributing to the evolution of observability from “monitoring”, which merely addressed ‘known unknowns to something much more powerful.

Network glitches must be addressed before they disrupt banking systems, ground aircraft, or delay life-saving surgeries. Every second of downtime matters in our digitally hyperconnected world.

Need for Observability

According to a NETSCOUT Survey at CiscoLive 2025, with 319 IT professionals who were actively involved in problem resolution processes, 50.8% discovered performance problems when employees reported them to the IT department. By the time the problems were reported, it was already too late. The Survey ...