The rise of real-time insurance: Inside Digit’s seven-minute claims revolution

When a customer receives a cashless hospital approval in seven minutes—or a motor repair approval in less than ten—it signals more than just operational efficiency. It represents a structural shift in how insurance companies are rebuilding trust. Go Digit General Insurance’s 13th Transparency Report for H1FY26, titled “The Invisible Architecture: Making Good Experience in Insurance Possible – Speed & Empathy,” lifts the lid on a system where artificial intelligence, cloud-native engineering, and human-centric workflows converge to transform claims handling at scale.

This bi-annual report, a rarity in India’s insurance sector, reflects Digit’s commitment to openness. The company does far more than disclose mandatory regulatory numbers: it shares metrics customers actually care about—how fast claims are approved, how efficiently reimbursements are settled, and how well issues are resolved across channels.

“Customers ultimately care about how frictionless the process feels,” says Vishal Shah, Head ...