The real ROI from AI comes when learning is directly tied to business objectives and embedded into everyday work: Neeracha Taychakhoonavudh, Udemy

As Indian enterprises accelerate the adoption of artificial intelligence, a widening skills gap is emerging as one of the biggest barriers to realising measurable business value. While investments in AI technologies continue to grow, workforce readiness, hands-on capability and learning ROI remain persistent challenges.

In an exclusive interaction with Express Computer, Neeracha Taychakhoonavudh, Chief Customer Experience Officer, Udemy, shares insights into how organisations can close the gap between AI ambition and execution. Drawing on their global research and enterprise engagements in India, she highlights a stark reality: although most organisations are investing in AI, very few feel fully prepared to leverage it effectively.

We spoke about how CIOs and CHROs must rethink learning and development strategies, moving beyond one-off training programmes towards continuous, personalised and outcomes-driven learning models. She discusses the growing role of AI-powered learning platforms, hands-on labs and role-based pathways in driving productivity, improving retention ...