The Ongoing Fallout from a Breach at AI Chatbot Maker Salesloft

The recent mass-theft of authentication tokens from Salesloft, whose AI chatbot is used by a broad swath of corporate America to convert customer interaction into Salesforce leads, has left many companies racing to invalidate the stolen credentials before hackers can exploit them. Now Google warns the breach goes far beyond access to Salesforce data, noting the hackers responsible also stole valid authentication tokens for hundreds of online services that customers can integrate with Salesloft, including Slack, Google Workspace, Amazon S3, Microsoft Azure, and OpenAI.

Salesloft disclosed on August 20 that, “Today, we detected a security issue in the Drift application,” referring to the technology that powers an AI chatbot used by so many corporate websites. The alert urged customers to re-authenticate the connection between the Drift and Salesforce ...