The long and the short of IT - the week in digibytes

One of the most interesting Agentforce-related stories of last year was the formation of r.Potential, a spin-off from recruitment giant Adecco aiming to tap into executive need for assistance navigating the new world of Digital Labor. This is a joint venture backed by Salesforce.

Adecco is, of course, embarked on its own AI adoption journey, as CEO Denis Machuel explains:

We are more and more scaling AI to improve our cost to serve, improve our productivity, and that's going to help us sustain our gross margin. But the thing is more the mix than what happens on the client side...I’m very positive with the way we are scaling on the front line with our clients that delivers efficiency, that delivers value creation. We are able to go faster to deliver candidates to our clients. We have a better qualification.

He adds:

We continue to scale a ...