The Human Side of Digital Transformation

A decade ago, few could have predicted how quickly technology would reshape the world. Conversational AI, cloud computing, and data-driven decision-making have transformed entire industries. For insurance companies, keeping up is not simply about modernization. It is about survival, relevance, and preparing clients for a future that is arriving faster than anyone expected.

At Galicia Seguros, one of Argentina’s leading insurance companies, the responsibility of guiding this transformation rests with Martin Kasanetz. With more than 25 years in the field, he has witnessed the evolution of technology firsthand. Today, as Chief Information Officer, he oversees everything from development and infrastructure to cybersecurity, enterprise architecture, product delivery, and application support. But behind the title lies a story of steady growth, resilience, and a passion for building teams that thrive under change.

Kasanetz’s career began humbly in technical support. From there, he moved ...