The Great Disconnect: Unmasking the ‘Two Separate Conversations’ in Security

When familiar security concepts carry unfamiliar meanings for different audiences, teams talk past each other without even realizing it. This silent disconnect weakens communication, clarity, and outcomes.

It is often the case that I witness a conversation that is actually two separate conversations. What do I mean by that? If you are an astute listener and observer, you have probably noticed how often two people are having two completely different conversations. 

It is seldom the case that either person realizes it, and thus, more often than not, people have difficulty communicating effectively with one another. Quite simply put, they are not having the same conversation.

To help illustrate what I mean, let’s work through an example. A few weeks back, a colleague and I were reviewing and editing a presentation together on a video call. On one particular slide, I provided some feedback verbally, and my colleague’s response ...