The future of work: How conversational AI is enhancing collaboration and productivity

By Apurv Agrawal, CEO & Co-Founder, Squadstack

Remember when customer service involved lengthy wait times, rehearsed responses, and a lot of aggravation on both sides? That world is now disappearing at a rapid pace. Today, conversational AI is changing the rules. It is not just changing the way firms serve customers; it is also changing how teams work, collaborate, and deliver value together. This isn’t about swapping humans for machines. It’s about designing smarter systems where both can do what they do best. The shift is already happening—and for those paying attention, it’s creating faster, more consistent, and surprisingly human experiences. Here’s what that future looks like and why it’s closer than we think.

Beyond the Bot: What’s Driving Adoption

Businesses are not adopting conversational technology just because it is new. They find themselves drawn to it because it answers actual and long-term ...