The era of AI hype is over - firms now want to see real returns

• Generative AI is already deployed, agentic AI is in many organizations' pipelines
• AI in decision-making is expected to rise, but humans remain a crucial part
• Investments in infrastructure and data will grow in 2026

New Capgemini research has quantified a trend we've spoken about so many times before – that AI has evolved from experimentation to implementation. And it's clear, agentic AI is certainly proving to be more popular than generative AI.

Capgemini explained around two in five (38%) have already operationalized generative AI, but three in five (60%) have now started to explore agentic AI use cases, attracted to the promises of greater autonomy and productivity.

Unsurprisingly it's China which leads the way, with nearly half of firms having piloted or deployed AI agents, ahead of the US and Europe.