The AI-Powered Insurance Shift: Enter Agentic Workspaces

By Ritesh Varma – Head of Business Consulting and Insurance Practice (India), Newgen Software

Insurance today is a balancing act between speed, accuracy, and compliance. Traditionally, insurers have relied on rules-based systems that process tasks step-by-step, often leading to delays and decisions that lack transparency. However, the industry is now moving to Agentic Workspaces, environments where AI agents actively interpret real-time data and complex situations. These workspaces serve as intelligent hubs, empowering insurers with policy-aware logics for issuance, underwriting, and claims to deliver faster and more precise decisions that adapt to each unique case.

How AI Agents Orchestrate Insurance Workflows for Better Outcomes
According to a KPMG report, leading insurers are leveraging AI to drive process innovation across more than 80% of their core processes, including instant claims processing and automated underwriting. This has fundamentally redefined efficiency and customer experience in the sector.

Building on this momentum, agentic ...