Telehealth company Hims & Hers discloses data breach

Hims & Hers, a telehealth company, has disclosed a data breach involving its third-party customer support ticketing system after hackers gained access between 4 and 7 February 2026. 

In a letter to customers, it warned of a data security incident that might have exposed their personal information.

On 5 February, the company said it became aware of suspicious activity affecting its third-party customer service platform. “We promptly took steps to secure our customer service platform and initiated an investigation into the nature and scope of the potential security incident.”

It added that certain tickets sent to its customer service team were accessed or acquired without authorization. “In response, we undertook a comprehensive review of the affected service tickets to determine what information was present and to whom it relates.”

On 3 March, Hims & Hers identified that personal information related to a limited set of individuals was present in the ...