Tech innovations fuelling Indian GCCs as BFSI powerhouses

By Rohit Gore, Chief Digital Officer, Anaptyss

Global Capability Centres (GCCs) in India have emerged from cost centres into strategic innovation hubs, and this change is prominent in financial services. Technological advancements, such as AI-enabled automation, cloud-first architectures, and regulatory technologies are turning the GCCs into ecosystems for product innovation, risk management, and regulatory transformation.

At the centre of this evolution is an accelerated push to advance AI. GCCs have begun embedding AI-led workflows across key functions such as credit underwriting, fraud detection, and compliance operations. For instance, in credit underwriting, AI models ingest real-time income signals, bureau data, and spending patterns to generate risk scores and automate credit-decision workflows. Similarly, machine learning is being used to enhance fraud detection systems using behavioural biometrics, graph analytics, and real-time anomaly detection.

A recent example from the large enterprises segment is J.P. Morgan, which has reported to have ...