TCS and ServiceNow announce multi-year partnership to scale enterprise AI adoption

Tata Consultancy Services (TCS) and ServiceNow have entered into a multi-year strategic collaboration aimed at helping enterprises accelerate large-scale adoption of artificial intelligence across core business operations. The partnership will focus on developing industry-specific AI solutions designed to automate complex workflows and transform fragmented processes into intelligent, autonomous systems.

As enterprises increasingly shift from pilot programmes to production-scale deployments, the collaboration will centre on building AI-enabled solutions on the ServiceNow platform that incorporate governance, automation, and data-driven decision-making. The offerings are expected to address enterprise functions such as human resources, finance, supply chain, procurement, and employee services, where organisations are seeking to modernise legacy operating models through AI-driven workflows.

Under the agreement, TCS will integrate its AI-led business transformation capabilities with ServiceNow’s workflow automation platform to deliver solutions that unify enterprise processes and enable more proactive, insight-driven operations. The companies said the collaboration aims to support ...