SSA watchdog to audit agency’s performance metrics

Sen. Elizabeth Warren, D-Mass., speaks during a Senate Banking, Housing and Urban Affairs Committee hearing on Wednesday, June 25, 2025. Warren announced July 23 that the SSA commissioner had agreed with her to let the agency's watchdog conduct an audit of its performance data. Tom Williams/CQ-Roll Call, Inc via Getty Images

Social Security Commissioner Frank Bisignano has agreed to have the agency’s inspector general audit SSA’s performance data and to publicly report a broader list of data, Senator Elizabeth Warren, D-Mass., said Wednesday after meeting with the longtime financial services businessman who took over the agency in May.

SSA changed what data it reports publicly last month, removing many metrics on the agency’s phone line — such as current call wait times, callback wait times, the number of people waiting on hold and the number waiting for a callback — and processing times for some benefits. 

“More ...