Social Security wants about 15 million fewer visits in its field offices

The Social Security Administration wants to halve the number of people that go to its field offices in the 2026 fiscal year. 

More than 31 million people visited SSA field offices over the last fiscal year. Now, the agency aims to have 50% fewer visits — or no more than 15 million total — in fiscal 2026, which began in October, according to internal planning documents viewed by Nextgov/FCW.

Under Social Security Commissioner Frank Bisignano, the agency is aiming to push people to interact with Social Security online instead of going to a field office or calling the agency, although Bisignano told lawmakers in June that, even with his focus on technology, the agency is not “getting rid of field offices,” despite reports of planned closures.

The strategy is to offer more online self-service options, like letting people view their claims status or access a digital social security number online.

This ...