SOC teams are automating triage — but 40% will fail without governance boundaries

The average enterprise SOC receives 10,000 alerts per day. Each requires 20 to 40 minutes to investigate properly, but even fully staffed teams can only handle 22% of them. More than 60% of security teams have admitted to ignoring alerts that later proved critical.

Running an efficient SOC has never been harder, and now the work itself is changing. Tier-1 analyst tasks — like triage, enrichment, and escalation — are becoming software functions, and more SOC teams are turning to supervised AI agents to handle the volume. Human analysts are shifting their priorities to investigate, review, and make edge-case decisions. Response times are being reduced.

Not integrating human insight and intuition comes with a high cost, however. Gartner predicts over 40% of agentic AI projects will be canceled by the end of 2027, with the main drivers being unclear business value and inadequate governance. Getting change management right and making sure ...