Snowflake to buy Observe to mitigate customer downtime, as it reckons with its own

Analytics outfit Snowflake is buying telemetry data platform Observe to help its customers discover and mitigate IT issues before they cause downtime. It announced the deal on the same day its own services experienced a “major outage.”

Carl Perry, head of analytics at Snowflake, told The Register that the company plans to use “all tooling at its disposal” to mitigate its own downtime incidents,” but has not yet added Observe’s products to its repair kits.

“We haven’t been using them yet. We evaluated using them. We think they’re a great product. It actually increased our confidence when we looked at the acquisition, given our experience and our evaluation personally, of how it can be effective here at Snowflake,” he said. “That just gave us yet another positive sign that this is something that would be amazing. I think the main focus, though, is our customers.”

Snowflake did ...