ServiceNow boasts about years of sweat equity that went into making its AI agents smarter

Though some recent studies cast doubt on the ability of AI agents to complete complex tasks, ServiceNow boasts that its bots are better, because they can rely on 20 years and 80 billion workflows worth of experience. The underlying model, they say, is just a small part of the product.

ServiceNow’s president and chief operating officer Amit Zavery knows Vishal Sikka, a longtime veteran of several enterprise tech companies and is aware of the paper Sikka recently co-wrote casting doubts on the efficacy of AI agents. But he says that Sikka's conclusions don't apply to his company.

“I know Vishal very well,” he told The Register. “We talk quite often .... It’s a small industry. And we argue. Vishal has some ideas. It doesn’t mean all of them are right. Some of them make sense, and we learn from each other in some cases too.”

Zavery ...