ServiceNow and Anthropic expand partnership to embed Claude across enterprise workflows

ServiceNow and Anthropic have announced an expanded collaboration to integrate Anthropic’s Claude models more deeply into ServiceNow’s application development and mission-critical business workflows. The move is intended to help enterprises accelerate time to value from AI while operating within a governed, enterprise-grade platform.

As part of the collaboration, Claude becomes the default model powering ServiceNow Build Agent, enabling developers of varying skill levels to create and deploy agentic workflows that can reason, act and execute autonomously. The companies said the integration supports both professional developers and citizen developers through natural language-driven application and workflow creation.

From experimentation to governed AI at scale

As organisations place AI into production across departments, ServiceNow said enterprises increasingly require centralised governance, monitoring and compliance. Claude is available through the ServiceNow AI Control Tower, providing unified controls for usage visibility and policy enforcement across deployments.

The partnership also extends to ...