Scaling AI From Copilots to Agentic Workflows

Kyndryl CIO Kim Basile on Human-Centered Adoption, Role-Based Training, Governance Brian Pereira (creed_digital) • December 2, 2025 24 Minutes

Organizations are embracing agentic artificial intelligence as the next phase of AI adoption, integrating it into employees' daily workflows while aligning culture, data and role-based training. Kim Basile, CIO of Kyndryl, said the goal is to help employees see AI as an integral part of their roles and to develop practical skills that enhance their work rather than replace them. She shared an adoption road map that aligns training to roles and offers on-demand resources and hands-on environments for testing.

Basile advised using structured skill paths and AI learning hubs that share approved tools and internal success stories. "We do have something called an 'AI Garage Lab,' where as new tools are introduced into the industry, I have those in our garage lab, and employees have ...