SAP Concur and Amex GBT advance AI-led travel and expense platform

SAP Concur and American Express Global Business Travel (Amex GBT) have announced new innovations in their joint solution, Complete, an AI-enabled platform designed to unify travel booking, servicing, payments, and expense management into a seamless enterprise experience.

The updates, unveiled at SAP Concur Fusion, mark a key milestone in the companies’ strategic alliance formed in 2025, with growing adoption driven by enterprise demand for more integrated and intelligent travel and expense solutions.

At the centre of the latest enhancements is deeper integration between Amex GBT’s marketplace and SAP Concur’s Travel & Expense ecosystem, aimed at simplifying processes, improving visibility, and enabling smarter decision-making across the entire travel lifecycle.

A major addition is the integration of SAP’s agentic AI assistant, Joule, which will be embedded into the platform to provide conversational support for travellers. Trained on common travel queries and supplier data, Joule will resolve ...