Salesforce makes Slackbot generally available as a personal AI agent for work

Salesforce has announced the general availability of a reimagined Slackbot, positioning it as a personal, built-in AI agent designed to support everyday work directly within Slack. The rollout marks a key milestone in Salesforce’s broader Agentforce 360 vision, which aims to embed enterprise-grade AI into the natural flow of workplace collaboration.

From chatbot to agentic interface

While AI has rapidly transformed consumer experiences, enterprise adoption has been slower due to fragmented tools, limited context and concerns around trust and accuracy. Salesforce is positioning Slackbot as a response to these challenges by using Slack itself as the conversational interface where people and AI agents collaborate using shared business context.

First unveiled at Dreamforce, the Agentforce 360 vision places Slack at the center of what Salesforce calls the “Agentic Enterprise” — an environment where AI agents operate alongside humans, grounded in trusted data, workflows and permissions.

Slackbot has been ...