Salesforce Health Cloud Demo: Provider Search & Network Management in Action

Choosing the right healthcare provider shouldn’t be a guessing game. With Salesforce Health Cloud’s out-of-the-box provider search functionality, organizations can empower both support staff and patients to quickly and accurately locate in-network providers that match specific needs without complicated custom code. 

In our latest demo, Jideofor Onyeneho, Lead Technical Consultant, and Lauren Faig, Salesforce Solution Architect, walk through two real-world use cases that showcase the flexibility and depth of provider search within Salesforce: internal customer service and external patient self-service. 

Two Use Cases, One Core Tool

1. Internal Support for Customer Service Teams
When patients call in for help finding care, your team can easily filter in-network providers by:

• Specialty and subspecialty (e.g., Primary Care, Chiropractic) 
• Facility location and distance (e.g., within 5 miles of a zip code) 
• Availability (e.g., accepting new patients) 
• Identifiers like NPI 

In just a few clicks, agents surface providers with ...