Salesforce AI buffet won't stay all-you-can-eat forever

Gartner is warning Salesforce users that a capped enterprise agreement for its AI and data platforms will not be available when they come to renew, leaving a struggle to predict costs and understand value.

Salesforce announced the Agentic Enterprise License Agreement (AELA) last October. It creates an all-you-can-eat approach to buying and consuming AI agents at a capped cost, and accompanies existing consumption-based and flexible credit models.

Speaking to The Register, Hannah Decker, Gartner director analyst for IT sourcing and procurement, said it is critical that users understand the exit terms of AELAs before signing up for them.

"Gartner believes that these are going to be converted into defined quantity contracts at the end of the agreement," she said.

Salesforce customers with unlimited AI access should clarify how long that arrangement will last. "If they're moving to a defined quantity contract, there needs to be limits on price increases ...