Riding the retail rollercoaster to success in 2025 with Process Intelligence

How do you attract new customers, create the loyalty to keep them, and maximize their lifetime value?

This is what keeps retail leaders up at night. In retail, everything is about the customer, and the customer is everything. Not as some glib bumper-sticker market positioning, but as the strategic gravitational center of operational success.

Every person, process, system, and strategy ultimately serves the customer, getting the right product to the right place at the right time at the right price in the right way. That's how retailers win, and how they separate themselves. By doing a better job of serving customers than the competition.

But a quick glance out of the window would confirm that it has rarely been harder to achieve customer-centricity than it is right now. Even by recent standards, the market is extremely volatile and therefore hard to navigate. To keep up with changing times and ...