Redefining Collaboration: The Synergy Between Tech and GBS

Global Business Services (GBS) has evolved dramatically from its early role as transactional back-office units to becoming strategic enablers of enterprise transformation. The most successful GBS organisations today sit at the intersection of technology, process excellence, and business strategy—helping businesses achieve agility, scalability, and insight at speed.

The evolution of GBS: From efficiency to innovation

Over the past decade, GBS has shifted from a cost-efficiency model to one centred on innovation and value creation. According to the 2024 Deloitte GBS Survey, more than 58% of global GBS organisations now prioritise digital enablement and analytics over cost reduction.

India is at the heart of this transformation, with industry reports indicating that the country currently hosts over 1,500 Global Capability Centers (GCCs) and is poised to cross the 2,000 mark soon. This growth reflects the ...